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Tag Archives: employee morale

A problem employee must be dealt with promptly

problem employeeIf you don’t deal with a problem employee swiftly and firmly, you run the risk that a few rotting leaves will ruin the whole salad.  Let me explain.

Bagged salad from the grocery store is simple and convenient, so I often purchase it as an easy way to add more greens to our meals.  But every so often, despite the “Best before” date, I see a few leaves beginning to brown through the cellophane wrap.  When I notice some of the edges browning, I have learned that it is wise to open the bag, remove the offending pieces, and store the remaining greens in an airtight container for the next couple of days.  Experience has taught me that if I leave the bag unopened, the few darkening bits turn the entire contents into one big slimy mess, and then nothing is salvageable.

If you don’t deal with your problem employee …

This everyday situation offers a lesson in how important it is for leaders to manage, without delay, the problem employee on their team.  If you observe any of your employees exhibiting poor performance or inappropriate workplace behaviour, it’s essential that you deal with them promptly and firmly.  Because if you leave these individuals unchecked, they will most certainly spread discord and negativity throughout your team simply by being present.  Even worse, your lack of decisive action with a problem employee will actually be demoralizing for the rest of your team.  The few rotting leaves will quickly turn the entire bag into a horrid place to work. Continue reading

Deal with performance problems sooner rather than later

BrokenWindowA recent conversation with a manager in a client organization about dealing with an employee performance problem reminded me of a Mega Minute I wrote back in October 2004 titled Broken Windows and Leadership.  In it, I referred to the Broken Windows theory put forward by authors James Wilson and George Kelli in 1982 to explain the epidemic element of crime.  The ultimate premise of the Broken Windows theory is that small things matter, often more than the big things.  The hypothesis is that if a window in a building is broken and left unrepaired, people walking by will conclude that no one cares and no one is in charge.  Soon, more windows will be broken.  That leads to more petty crime, then serious crime, and finally urban decay.  The point: if you’ve got broken windows, it’s important to fix them right away, before they turn into bigger problems.

I was reminded of this because this manager and I were talking about the importance of dealing with an employee performance problem promptly.  Continue reading