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In the post-pandemic workplace, the “new normal” has become the “now normal”

now normal

As the temporary pandemic restrictions start lifting in many areas of the country, it is clear that the world of work is nothing like what it was before.  What we thought was the “new normal” has become the “now normal”, subject to repeated mutations and variations.  As I reflect on numerous conversations with leaders in client organizations, the anticipated changes in the upcoming months as people return to their workplaces fall into three main areas.

  1. People will return to work gradually
  2. There will be increased requests to work remotely
  3. Face-to-face protocols are forever changed
Welcome to the “now normal”

In this morning’s edition of The Globe and Mail, I address these three changes in my regular Leadership Matters column, and also offer up ideas for what it will take to thrive in the “now normal”.

In the post-pandemic workplace, the ‘new’ normal is just the ‘now’ normal

If you’re a paid online subscriber to The Globe, here is a direct link to the column on their site: https://tgam.ca/3eJXdGv

I’d love to hear more about your experiences as the pandemic restrictions are being lifted in your workplace.  What are the plans for your organization?  What has changed/is changing as more workplaces open?  What is working well and what is not?  Please share what you are observing and hearing about, so that we can exchange ideas.  Please add your comment below. 

I write a regular monthly column for The Globe and Mail Report on Business, under the banner of Leadership Matters.  Here are links to some of the more recent ones:

Braving the tides of a shifting retail industry

My latest regular column for The Globe & Mail published over the weekend in their Saturday edition.  It was inspired by two significant, yet polar opposite, events that occurred just recently in Canada’s retail industry.  The impending closure of a Canadian institution, Sears, contrasted with the almost-manic expansion of the online retailer, Amazon.

Braving the tides of a shifting retail industry

In What it takes to thrive in a shifting retail industry, I’ve compared Sears to Amazon, emphasizing that traditional retail is being replaced by options that promote less interaction with people and more interaction with systems.  This past weekend was Grey Cup weekend in Canada (Canadian football, for my non-Canadian readers).  So I’ve used the evolution of the quarterback as a metaphor for the shift in the retail industry.

Would love to hear what you think!

As always, I would love to hear your perspectives.  What do you think is the future of retail as we see it today?  What are the skills needed to adapt and thrive in the changing retail landscape?  You can either add your comments directly at The Globe’s site, or post your response here on the blog.

Sometimes, The Globe puts my columns behind their paywall. If that happens and you are unable to access the article directly through the link above, we will shortly be archiving a pdf version on the website at this link.

P.S. I’d like to gratefully acknowledge the kind assistance of Jeff Sharpe, a leader in one of my client organizations, who gave me invaluable assistance in getting the football metaphor right.  Those of you who know me well are fully aware that my in-depth knowledge of sports is limited 🙂 , so I am very appreciative of Jeff’s help.

Pay attention to slow trends as well as sudden changes

frogIt is said that if you put a frog into a container of boiling water, it will leap out right away to escape the danger.  But, if you put a frog in a pot filled with cool water and then gradually heat it up until the water starts boiling, the frog will not become aware of the threat until it is too late.  Apparently, the frog’s survival instincts are geared towards detecting sudden changes, not gradual ones.

Cool story!  But it turns out that there’s no factual basis to it.  Continue reading