Blog

Category: Globe and Mail

online engagement

11 Ways to improve online engagement

Let’s face it, online engagement can be challenging.  And it’s not going to get easier any time soon!  Thirteen months into the coronavirus pandemic, vaccinations are under way, and there is hopeful talk of returning to offices and schools this

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empathy

How to display true empathy in the workplace

Empathy is a workplace skill worth pursuing.  People who are empathetic have higher-quality working relationships with their colleagues, their staff, their clients and their superiors. But because empathy relies on a lot of non-verbal cues, our current world of remote

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workplace courage

Manifesting ‘workplace courage’, an important but underrated skill

A recent situation prompted today’s blog post about workplace courage. “There is no hand sanitizer anywhere on the floor,” said an exasperated Sally on her first day on shift. “There hasn’t been any for three days,” responded one of her

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hybrid workplace

Four principles for creating an effective hybrid workplace culture

With a vaccine at long last on the horizon, it seems that the worst of the pandemic may be behind us. But even though we may be on the other side of the crisis, COVID-19 has, perhaps forever, changed the

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virtual team meetings

10 Ways to make virtual team meetings engaging and fun

Does the thought of having to get on to yet another virtual team meeting exhaust you?  If so, you’re not alone.  Many a person is contemplating the idea of (at least temporarily) boycotting all forms of electronic communication.  The irony

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The compelling case for “good enough”

Is “good enough” good enough? Several years ago, I wrote a column suggesting there are certain situations in which it is better to deliver work that is less than perfect. It resulted in an angry e-mail from a reader, aghast

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