Category: grumbling in the workplace

Piss-off factors – how smart managers do stupid things

My latest column in The Globe & Mail‘s Leadership Lab series is out today! “Why do smart managers do stupid things?” In this column, I talk about Piss-Off Factors (or POFs), things that short-sighted managers do to destroy employee morale.

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The Piss-Off Factor (POF)

POF = a small annoyance in the workplace that left unaddressed, expands and spreads, until it becomes a source of great frustration. POFs need to be promptly dealt with.

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