Category: Hai de Lao

About a year ago, I wrote about how Hai de Lao, a popular chain of “hot pot” restaurants in mainland China, has used above-and-beyond personalized customer service to differentiate itself from its competitors. While the Hai de Lao experience is

The Hai De Lao chain of hot-pot restaurants in China takes the customer experience to a whole new level. Merge shares her first-hand experience and asks a question that leaders everywhere should be asking themselves.