As a leader, you want commitment from your employees. Unfortunately, unless you are vigilant, what you may get is compliance. They both look and feel the same – objectives are met, clients are served, things get done – but that is only as long as everything is “situation normal”. It’s when things go wrong – a crisis occurs, emotions escalate, a routine process breaks down – that the difference between commitment and compliance becomes glaringly obvious. If all you had was compliance, look around; you’re likely on your own as your staff will have (emotionally, if not physically) abandoned you. Unfortunately, at that moment, it’s too late to build commitment, and that’s when you need it the most.
The sad truth is that people who are not committed to your vision and goals are unlikely to go “the extra mile” when things go wrong. Instead of rolling up their sleeves and tackling the problem as a team, they are more apt to take the “you’re the boss, you figure it out” approach. Continue reading