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Creating a positive working environment is key if you want your department or organization to reach new heights and accomplishments. And trust in the workplace is a critical component. But a positive working environment comes from something much more basic
What is the Diderot Effect? Simply put, a social phenomenon in which, when a consumer obtains a new possession, it creates a spiral of consumption that leads to the acquisition of even more possessions. These examples may sound familiar. You
As regular readers of the blog know, I often discuss what it takes to create the right workplace culture. A recent conversation with a manager at a client organization made me realize something that I (even though I instinctively know)
Later this year in November, I will be sharing the mainstage platform with my professional colleague, friend and all-round funny guy Michael Kerr at the Customer Service Leadership Summit in Calgary. Which is why I am thrilled that he agreed
My professional colleague and friend Michael Kerr is a Hall of Fame international business speaker and the author of six books, including The Humor Advantage: Why Some Businesses Are Laughing All the Way to the Bank. He is also my
This blog is all about what it takes to be an inspirational leader, and sometimes I even blog about how to inspire a certain category of employee (see my Globe & Mail article titled How to inspire the close-to-retirement employee).