Blog

Category: inspiring workplaces

Need to inspire and re-ignite your team? Harness the Diderot effect

What is the Diderot Effect?  Simply put, a social phenomenon in which, when a consumer obtains a new possession, it creates a spiral of consumption that leads to the acquisition of even more possessions.  These examples may sound familiar.  You

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What the earth sciences can teach us about creating a positive workplace culture

As regular readers of the blog know, I often discuss what it takes to create the right workplace culture.  A recent conversation with a manager at a client organization made me realize something that I (even though I instinctively know)

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Is your customer service helping you laugh all the way to the bank?

Later this year in November, I will be sharing the mainstage platform with my professional colleague, friend and all-round funny guy Michael Kerr at the Customer Service Leadership Summit in Calgary.  Which is why I am thrilled that he agreed

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Seven messages leaders need to deliver to their customer service team

My professional colleague and friend Michael Kerr is a Hall of Fame international business speaker and the author of six books, including The Humor Advantage: Why Some Businesses Are Laughing All the Way to the Bank.  He is also my

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What can goldfish teach us about creating a positive working environment?

Creating a positive working environment is key if you want your department or organization to reach new heights and accomplishments.  And trust in the workplace is a critical component.  But a positive working environment comes from something much more basic

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Sleep-deprived leaders aren’t very inspiring!

This blog is all about what it takes to be an inspirational leader, and sometimes I even blog about how to inspire a certain category of employee (see my Globe & Mail article titled How to inspire the close-to-retirement employee). 

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