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Category: management versus leadership

exceptional leadership

When it comes to exceptional leadership, the HOW matters more than the WHAT

A recent call from a regular reader illustrates once again the leadership importance of focusing on the HOW rather than the WHAT. If you don’t, you risk demoralizing your employees!

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How you admit your mistakes matters

Last month, Morey Stettner from Investor’s Business Daily reached out to me as an expert source for a story he was writing for their “Leaders and Success” page.  He was interested in the best way for leaders to admit their

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When leaders make mistakes …

#$&*&@# happens!  Well-laid plans don’t always turn out exactly the way you’d anticipated.  A sale that was one signature away from being finalized falls apart at the last minute.  One missed detail takes a project down the wrong path and

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What vs how – Amazon lost sight of the difference

Amazon’s leadership forgot that ‘how’ is as important as ‘what’ The Globe & Mail asked me to write a piece for their Weekend Commentary & Analysis section, a regular feature in the weekend paper where subject matter experts are asked

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