Blog

Category: process vs. results

how will i know they're working

How will I know if they’re working?

“If they’re not in the office, how will I know if they’re working or not?”  Surprisingly, I still often hear some version of this question from managers in organizations. It reminds me of the panopticon, a concept that was originally

Read More

Focus on results, not on the process

An amusing example of how one post office employee followed directions blindly because of management’s emphasis on process and procedure, and thus lost sight of the intended outcome.

Read More