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I am hearing more and more from clients, particularly those that deal with consumers directly, that customers are increasingly rude and unkind, and sometimes downright nasty. As a leader, it’s critical to remember that you have a very important role
Can you believe we’re up to Strategy #14 in our ongoing series on helping your people build their physical and mental resilience? In previous tips in this series, I’ve talked about different aspects of resilience, and today I want to
Today I’m back with another tip in our series on how to build greater emotional resilience in your people. And the strategy is to show them that crises are normal and routine. Show them that crises are normal and routine
Every so often, a conversation with an elderly relative reminds me of a story from Indian folklore that I heard when I was a child. And I was reminded once again of another story, this time on the topic of
Since the beginning of this year, I have been talking about what it takes to build resilient employees. Today’s tip – as a leader, be a role model for healthy practices. Be a role model for healthy practices You are
And still it keeps coming! Back in March 2020, most of us had no idea that the coronavirus pandemic would go on and on. No matter what you expected, I suspect that it’s been longer than what you thought. Which