Blog

Category: reacting to difficult workplace situations

support your employees

Leaders, it’s your responsibility to support your employees!

I am hearing more and more from clients, particularly those that deal with consumers directly, that customers are increasingly rude and unkind, and sometimes downright nasty.  As a leader, it’s critical to remember that you have a very important role

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mental resilience

Mental resilience comes when you create a psychologically safe environment

Can you believe we’re up to Strategy #14 in our ongoing series on helping your people build their physical and mental resilience?  In previous tips in this series, I’ve talked about different aspects of resilience, and today I want to

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emotional resilience

Not every crisis needs to be drama, model emotional resilience for your people

Today I’m back with another tip in our series on how to build greater emotional resilience in your people.  And the strategy is to show them that crises are normal and routine. Show them that crises are normal and routine

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adversity

An ageless folktale about dealing with adversity

Every so often, a conversation with an elderly relative reminds me of a story from Indian folklore that I heard when I was a child.  And I was reminded once again of another story, this time on the topic of

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Build resilient employees by being a role model for healthy practices

Since the beginning of this year, I have been talking about what it takes to build resilient employees.  Today’s tip – as a leader, be a role model for healthy practices. Be a role model for healthy practices You are

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resiliency

What is resiliency? Think rubber ball, not raw egg!

And still it keeps coming!   Back in March 2020, most of us had no idea that the coronavirus pandemic would go on and on.  No matter what you expected, I suspect that it’s been longer than what you thought.  Which

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