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Category: reducing defensiveness

The art of dealing with criticism at work

Criticism stings.  Sure, it is sometimes couched as gentler “feedback”, or offered as “advice”, or even presented as a “pointer”.  Yet criticism it is.  And most of us don’t respond positively to criticism, especially at first.  Dealing with criticism is

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I versus We – both are powerful in different situations

In my leadership and communication programs, I often teach how to use “I” language to reduce defensiveness in others, particularly when trying to convey a message that may be perceived as negative.   “I” language is a very powerful communication tool

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Defensiveness in employees – who is really at fault?

Last week I received an unexpected phone call from a speaking colleague that made me think about defensiveness in employees in a whole new light. This colleague called because she wanted to offer me “feedback” about an email I’d sent

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When you’re faced with resistance, ask questions

Asking questions of opponents keeps defensiveness in check AND allows conversations to move to a deeper level. Workplace communication expert Merge Gupta-Sunderji explains.

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