Blog

Category: responding to conflict

When it comes to successfully solving problems in the workplace, molten rock might offer a clue!

As leaders, our days are often about solving problems, usually one after the other.  For that reason, this topic of solving problems comes up often on the blog.  In fact, my last post on this subject was exactly month ago

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“Just calm down” never works!

We’ve all done it – said “just calm down” to another person in a situation of conflict. And I’m willing to bet it’s NEVER worked. Truth be told, saying “relax” or “calm down” (or even “take a chill pill”) is

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How to handle employee conflict

I often blog and talk about how conflict and disagreement amongst your people is not a bad thing (Why conflict and disagreement are essential for high-performing teams and Minimizing conflict is not always a good thing) but there is a

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Minimizing conflict is not always a good thing

Don’t fall prey to the Abilene Paradox! Leadership expert Merge Gupta-Sunderji offers a suggestion to avoid this breakdown in communication.

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Responding with composure when others get angry

There are specific things you can do to de-escalate a potentially angry situation. Communication and leadership expert Merge Gupta-Sunderji offers five specific techniques.

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Reprogram your vending machine

Other people pushing your buttons? Leadership expert Merge Gupta-Sunderji uses a metaphor of a vending machine to illustrate how to respond to workplace conflict.

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