Blog

Category: responding to feedback

behaviour change

What will it (really) take to effect behaviour change in your employees?

One of the questions I get asked very often by leaders is how to effect behaviour change?  Not just for today or tomorrow, but in a way that creates long-term and sustainable change.  The answer is: with short-term actions.  Indeed,

Read More

Look backwards to move forward – a leadership message from the Sankofa

Do you know what the Sankofa is?  I heard it referred to briefly at a recent conference I attended, and it stirred me to research it further.  Turns out the sankofa is a metaphorical bird, generally depicted with its feet

Read More

The art of dealing with criticism at work

Criticism stings.  Sure, it is sometimes couched as gentler “feedback”, or offered as “advice”, or even presented as a “pointer”.  Yet criticism it is.  And most of us don’t respond positively to criticism, especially at first.  Dealing with criticism is

Read More

Leaders, do you solicit and listen to negative feedback?

I’ve often blogged about how leaders can give negative feedback more effectively (including this post: Five things every leader should know about giving negative feedback).  But a recent event caused me to consider how good leaders are at soliciting and

Read More

How to reduce the effect of destructive criticism

Back in February, my professional colleague Patricia Morgan wrote a guest post on workplace resiliency, specifically on how resilient people have an attitude of gratitude, even during tough times.   Her post was received so well that I asked her to

Read More

Why instant feedback is so useful

Recently, a family member suffered a partial lung collapse (it’s okay, she’s recovering 🙂 ) and part of her rehabilitation therapy is to practice breathing slowly and deeply through her nose. But old habits are hard to break, and she

Read More