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Recently, a family member suffered a partial lung collapse (it’s okay, she’s recovering 🙂 ) and part of her rehabilitation therapy is to practice breathing slowly and deeply through her nose. But old habits are hard to break, and she
Last week I received an unexpected phone call from a speaking colleague that made me think about defensiveness in employees in a whole new light. This colleague called because she wanted to offer me “feedback” about an email I’d sent
One CEO takes steps to find out what his customers are saying about his company. Great leadership! And a way to create immense goodwill.
When criticized, defensiveness is natural. Yet, such a response will give you a reputation as someone who cannot listen and accept feedback. Improve your credibility by learning how to “fog”. Leadership expert Merge Gupta-Sunderji explains.
Research backs up what we already know – it’s not what you say, it’s how you say it. Leadership expert Merge Gupta-Sunderji gives the details.