Category: responding to feedback

Why instant feedback is so useful

Recently, a family member suffered a partial lung collapse (it’s okay, she’s recovering 🙂 ) and part of her rehabilitation therapy is to practice breathing slowly and deeply through her nose. But old habits are hard to break, and she

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Defensiveness in employees – who is really at fault?

Last week I received an unexpected phone call from a speaking colleague that made me think about defensiveness in employees in a whole new light. This colleague called because she wanted to offer me “feedback” about an email I’d sent

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What are others saying about your company or department?

One CEO takes steps to find out what his customers are saying about his company. Great leadership! And a way to create immense goodwill.

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Respond to negative criticism by fogging

When criticized, defensiveness is natural. Yet, such a response will give you a reputation as someone who cannot listen and accept feedback. Improve your credibility by learning how to “fog”. Leadership expert Merge Gupta-Sunderji explains.

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It’s not what you say, it’s how you say it

Research backs up what we already know – it’s not what you say, it’s how you say it. Leadership expert Merge Gupta-Sunderji gives the details.

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Good leaders respond to customer feedback

Air Canada has recently made some positive moves to reconnect with its disillusioned customers. Leadership expert Merge Gupta-Sunderji comments on their actions.

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