Category: Royal Bank

April 12, 2010 | Communication Tools

Communicating with empathy and understanding works!

My recent interaction with the Royal Bank gave a textbook-perfect illustration of how to de-escalate a difficult situation by communicating with empathy and understanding.

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Merge Gupta-Sunderji, CSP, Leadership Expert

Merge’s leadership development consultancy has one singular focus – to turn managers into leaders; to help great people become exceptional leaders so that they can turn their people power into real and tangible results. Through her speaking, training, consulting, mentoring and facilitation services, Merge helps leaders in organizations create high-performing workplaces.

Category: Royal Bank

Communicating with empathy and understanding works!

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