Blog

Category: social media

Can the latest apology from United Airlines heal the rift?

On April 12, I blogged about the immediate aftermath of United Airlines’ CEO Oscar Munoz’ (lack of) leadership.  This following the upsetting video that surfaced the night of April 9th, showing the violent removal of a passenger from an aircraft. 

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Leadership lessons from the United Airlines debacle (or how not to destroy your brand overnight)

Last week I blogged about the immediate aftermath of United Airlines’ CEO Oscar Munoz’ (lack of) leadership.  This following the upsetting video that surfaced the night of April 9th, showing the violent removal of a passenger from an aircraft.  My

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Essential leadership lessons from the United Airlines public relations debacle

So you’d have to be under a rock or in a dark cave some place to have missed the firestorm that is United Airlines which ignited sometime this past Sunday night.  After all, it’s not every day that an airline

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A social media success story that leaders can learn from

I have long advocated that leaders need to stay abreast of evolving technology, and tuned to the impact of social media in today’s workplaces.  Something interesting happened last week that brought this message home to me, loud and clear, yet

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Leadership lessons from the Papa Johns’ debacle

Papa Johns’ recent PR nightmare offers at least three lessons to leaders in any organization. Do you have any learnings to add to the list? Post your comments on the Turning Managers Into Leaders blog.

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Use social media to stay relevant to your customers and employees

Leaders HAVE to pay attention to social media, or else falter. Leadership expert Merge Gupta-Sunderji explains why for an article in Outlook Magazine.

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