If you’re a leader, then you’re responsible for decision-making. Which is why it we have a whole section on Problem Solving tools on the blog. Today’s insight comes from peanuts in the shell – a concession staple at just about any baseball game!
So think about the last time you purchased a bag of these tasty treats. As you shelled the peanuts, did you put the empty shells back in the same bag? Chances are you didn’t, likely for a couple of reasons. One, because it instinctively doesn’t make sense to put the waste in with the good peanuts, and two (and perhaps more importantly), every time you put the unwanted shells back in the bag, you reduce your chances of getting a good peanut the next time you reach in.
How does this apply to decision-making in the workplace?
There is a workplace equivalent to this scenario, having to do with decision-making. As a leader, you are charged with making a variety of decisions, often requiring you to select the best choice from a number of possible options. Using this metaphor, it makes sense to discard choices as you evaluate them as unsuitable. Why put them back in the bag where they’ll just continue to muddle and reduce the efficacy of your decision-making? But that’s exactly what we often do. Continue reading
The sorites paradox: if individual grains of sand are removed one at a time from a hypothetical heap of sand, what is the point at which the heap can no longer be considered a heap? At first glance, you may think that this is merely a philosophical question, but the metaphor has great applicability if you carry it into the workplace. Consider this: if minor seemingly harmless problems or changes go unnoticed and do not individually attract attention, is there a possibility that eventually the sum total of these issues over time will result in a major setback? And what if the significant outcome is one that, if it would have happened all at once, would have been regarded as negative, undesirable or objectionable?
In the workplace, the sorites paradox is often referred to by a variety of synonyms – creeping normality, the broken window theory, the boiling frog syndrome, and even death by a thousand cuts. But no matter what you call the phenomenon, all versions lead to a Continue reading
Recently I had a conversation with a scientist friend who told me how biologists use information about animal life cycles to accomplish diametrically opposite objectives – in some cases to purge populations, and in others to conserve them. The secret: determining in which stage of its life cycle is the animal most vulnerable. And it’s at these points of vulnerability that either the worst or the best is the easiest to accomplish. It is when the animals are at greatest risk that it takes the least effort to destroy them, or conversely, to protect them. He gave me two examples to illustrate his point.
The Bertha armyworm
The Bertha armyworm is a significant insect pest of canola in Manitoba, Saskatchewan, Alberta and the interior of British Columbia. Like many insects, it goes through a four stage life cycle – egg, larva, pupa and finally, the adult moth stage. However, their vulnerability is greatest at the larval stage. As eggs, they are not susceptible to pesticides; as pupae, they are buried in the ground and therefore well protected; as adults, they are widely dispersed and therefore difficult to control. Because scientists know that the insect’s defences are the weakest when at the larval stage, substantial and successful control efforts are targeted at this point in the life cycle. Continue reading
A couple of years ago, I wrote a short series on decision-making here on the blog, and I was reminded of that recently when I read the following quote about worrying:
“Worry is like a rocking chair: it gives you something to do but never gets you anywhere”
― Erma Bombeck
These words were penned by Erma Bombeck, an American humorist, whose syndicated columns were read twice-weekly in the 1970s by 30 million readers of 900 newspapers in the U.S. and Canada. Even though Erma’s columns were written primarily from the perspective of a midwestern suburban housewife, this particular adage carries sage advice for leaders.
Leadership is a non-stop journey of dealing with issues, some everyday problems, others full-blown crises. This constant barrage of concerns, complications and quarrels can leave many a leader anxious, uneasy and constantly worried … about what went wrong, what is wrong, and what could go wrong. And even worse is when these very same leaders fool themselves into thinking that worrying is actually doing “something” about the issues at hand. It isn’t.
Stop worrying, do this instead
So instead of worrying, consider this two alternative (and more constructive) strategies. Continue reading
“We need to wait until we have all the facts …” is something I hear many managers and supervisors say. It’s often in response to an issue that needs to be dealt with or an unexpected problem that has occurred. Usually the situation is a difficult one and because the manager has no prior experience with making decisions in an identical or similar scenario, s/he is stalling for time. The unfortunate reality of course is that if you wait for all the facts, you might be waiting for a really (really) long time; perhaps even an eternity.
When it comes to making decisions, you will never have all the facts
Leadership is about making decisions – it’s inherent in the role of a leader. The reality is that there are very few instances in which leaders will have complete information … ever. Whether it is predicting customer behaviour, forecasting sales volumes, expecting employees to act in certain ways, or anticipating your competitors’ activities, you will simply never have all the facts. Which means that the real question is Continue reading
Last year, I wrote a short series of posts on specific techniques you can use as a leader to improve the quality of your decision-making. This story about a Swedish warship from the early 1600’s emphasizes not only the importance of approaching your team and experts to seek advice, but to also pay heed to the advice once you’ve heard it.
The tale of the Vasa: one king’s folly
In 1626, King Gustavus Adolphus of Sweden ordered the building of the Vasa, a new warship that was intended to become, for that era, the most powerful marine vessel in the Baltic Sea. As was common in warships then, the Vasa was to have a rank of cannons on each side of the boat so that soldiers could easily fire at their attackers, no matter what direction the assault came from.
King Adolphus considered himself something of an expert boat designer so he took an immense interest in the actual design of the ship. About mid-way during the ship’s two year construction, he learned that Poland, his greatest archenemy (and rival to take control of the Baltic Sea), had stepped up their naval firepower by building warships with ranks of cannons on two levels. Well, Adolphus wasn’t going to be outdone! Continue reading
As leaders, our days are often about solving problems, usually one after the other. For that reason, this topic of solving problems comes up often on the blog. In fact, my last post on this subject was exactly month ago (Making risky decisions: a simplified approach). Today’s post is on this very subject, but my insight on an approach to solving problems came from an unexpected source.
What an adventure!
Last month I had the opportunity to do something very few people are fortunate enough to do – I was able to hike out (six miles over some of our planet’s most punishing terrain, but that’s not the fortunate part!) to the edge of an active lava flow on the Big Island of Hawai’i, and stand less than 20 feet away watching the molten rock slink and slither its way across the blistering earth. Eventually this hot rock makes its way to the ocean, creating new shoreline hour by hour, day by day. I filmed about 45 seconds of this experience on my iPhone, and you can see the video with my brief audio commentary below:
It was exhilarating to watch the raw power of the earth, up close and personal, and I found that 90 fascinating minutes fled by in what seemed like seconds. Once I got over the initial elation of the experience though, I noticed that the flow was continuously changing course. Continue reading
By definition, there is always uncertainty in making risky decisions; after all, the old adage “no risk, no reward” holds true. No doubt, leadership instinct and past experience play an important role in determining whether the possible reward is worth the perceived risk, but I am nevertheless often asked by leaders whether there is a more systematic approach to making risky decisions. Decision-making theory abounds with a plethora of techniques and methods, but there is one relatively simple approach that I have found to repeatedly give positive results. Ask yourself: does making the decision result in more options or fewer? If the answer is more choices, then move forward. If the answer is fewer options, then don’t take that action.
Here is one example
Let’s consider an example to illustrate this approach. You are trying to decide whether to invest in a new piece of equipment for your manufacturing operation. There are several risks involved with this purchase including Continue reading
A couple of weeks ago, on my morning walk along Victoria’s Inner Harbour walkway, I was very fortunate to observe a sea otter dive down into the ocean to catch a crab and then swim up to the shore to eat it, approximately 15 feet away from where I was standing. I caught about 30 seconds of this amazing encounter on video which I’ve posted below.
This infrequent experience was exciting in itself, but what I found particularly interesting was that the sea otter took just a couple of bites of the crab, leaving the majority of the carcass behind on the rocks as he swam away. Why didn’t he finish this meal that he worked so hard to obtain? Was it because it didn’t taste very good? Or was there a more delicious morsel he spotted just on the other side of the rock? Maybe it was because he saw us watching quietly nearby. Or perhaps it was because the seagulls were already circling and he wanted to share his bounty (or couldn’t be bothered to fight them off). Continue reading
The best way I can think of to explain how there are two different levels of leadership focus is to use the metaphor of tornadoes versus termites.
A tornado can level a house. You know what else can? Termites. Over time, termites, left unchecked, can bring a 2,500 square foot house down to a pile of brittle lumber. A tornado gets attention because it can destroy a house in a matter of mere minutes. But termites, eating away at the skeleton of a home over a period of six months to two years, tend not to get the same degree of attention, simply because their damage happens slowly. But let’s be very clear on one thing – whether it’s a tornado or termites, the eventual result is exactly the same – a house that is completely destroyed.
Tornadoes get attention
As a leader, catastrophes in your workplace get your attention. Whether it’s a virus that shuts down your computer network, a rail accident that impacts deliveries of your product, a flawed recommendation your firm made to an important client, or a significant accounting error that is discovered only after the financial cycle has closed, such situations bring your crisis management skills to the forefront. Continue reading