Papa Johns’ recent PR nightmare offers at least three lessons to leaders in any organization. Do you have any learnings to add to the list? Post your comments on the Turning Managers Into Leaders blog.
Leadership expert Merge Gupta-Sunderji recounts a recent restaurant experience that re-emphasizes the importance of empowering employees to make decisions and take action; the importance of client-focus over task-focus.
So how to do you get employees to do what they said they were going to do? The answer is easier than you might have realized. Leadership expert Merge Gupta-Sunderji explains.
Inadvertently, many managers discourage independent thinking and initiative. Good leadership requires that you push back: that you withhold your response and curb your action.
If you’re stalled, waiting for someone else to take action, it may be better to just take the initiative and do it yourself. One small Mexican village proves the point.