Blog

Category: teamwork

To cultivate high-performing teams, you need two elements

Every leader’s goal is to create high-performing teams.  And in order to do that, we invest significant effort into cultivating and growing strong people who work well together to achieve our department and organization’s objectives.  It is this concept of

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Lessons in teamwork from dolphins

3 Valuable Lessons Dolphins can Teach You About Teamwork

When it comes to dolphins, foraging for food is a masterful team effort! What can workplace leaders learn from these denizens of the deep? Leadership expert Merge Gupta-Sunderji explains.

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employee team-building

A unique employee team-building idea from one of my client organizations

Three weeks ago, I shared a fantastic idea from a client organization about a unique way to acknowledge and motivate employees – to hold “fake” retirement parties.  Well, today I’m thrilled to tell you about another great example of employee

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Customer Service Leadership Summit – advance registration deadline is midnight Wednesday

If you’re a regular reader of the blog, or if you receive my monthly Mega Minutes, then you already know how excited I am about sharing the stage with three exceptional speakers at the Customer Service Leadership Summit in Calgary

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Customer Service Leadership Summit – early bird rates only until Wednesday!

I am thrilled to be sharing the mainstage platform with three exceptional thought-leaders at the Customer Service Leadership Summit in Calgary on November 15.  If you receive my regular monthly Mega Minute, then you already know about this premier event,

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Leaders need to exude a positive confident energy

Earlier this past summer, my professional colleague, friend, and widely-respected customer service strategist Jeff Mowatt wrote a guest post titled How to motivate younger employees.  His contribution was received with such interest that I asked him if he would guest

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