Blog

Category: teamwork

Here’s what Google discovered about team effectiveness

In my practice, I am routinely asked by leaders in organizations for the definitive factors that lead to team effectiveness.  After all, leaders in every organization want to know what it takes to create high-performing work groups that not only

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Who should you have by your side?

Stephanie Staples is a recovering burnout nurse and a serial entrepreneur who has founded three businesses.  As she says, 🙂 two of those were successful, and one a nightmare … but you can’t win them all! She is a speaker,

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One more reason to create a customer-focused culture

When it comes to customer service expertise and creating customer-focused cultures, my professional colleague and friend Jeff Mowatt didn’t just read the book – he wrote it!  He’s the author of the best-selling business books, Becoming a Service Icon in

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Polarized opinions? Use constructive controversy for problem-solving

Collaborative problem-solving is a great way to arrive at better solutions, so I always encourage team members to work on issues in small groups rather than individually.  In the past, I have offered up problem-solving tools on the blog (How

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What long-nosed bats can teach us about teamwork

I often blog about what the animal kingdom can teach us about teamwork – Canada geese, meerkats, crabs, ants and penguins have all come up in the past. So regular readers of the blog will not be surprised by today’s

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Use Cunningham’s Law to stimulate creativity

So have you ever found yourself struggling to get your team to contribute ideas or offer creative input to a situation or problem? Every so often, I offer up ideas on this blog about how to creativity problem-solve by changing

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