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Category: training employees

Garbage in, garbage out: poor inputs result in poor outputs

Garbage in, garbage out is a phrase I learned in one of my first-year Computer Science classes, back in my university days.  It was used to express the important concept that incorrect or poor quality input will always produce faulty

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All our audio CDs are over 80% off – just $13 each!!

Over the holiday season, I mentioned to a young person in my life how our educational audio CDs on our site don’t sell as well as our digital downloadable products.  “CDs are so 1998!” she scoffed.  I had to laugh

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What school teachers already know about employee training

As a leader, you recognize the value of investing in training for your employees.  A skilled workforce leads to improved performance and productivity, which means that your staff can do their jobs more effectively on a day-to-day basis.  When people

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Skills vs talent? Focus on skills

Last week I blogged about how one should hire for attitude, not skills.  My post prompted a few emails from readers, and it got me thinking not just about skills vs attitude, but about skills vs talent.  What exactly is

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When the policy manual is a good thing …

Last year, one of my regular columns in The Globe & Mail was titled Three reasons to ignore your company’s policy manual and in it, I made the case for being flexible in the application of company rules and policies. 

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Five things every leader should know about giving negative feedback

If you’re in a position of formal leadership, then it’s your job to offer feedback, both positive and negative, to your staff. The positive feedback is easy – it’s the thank you’s, the pats of the back, the kudos to

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