Procedure manuals are worth the effort
Many people dislike creating and maintaining procedure manuals and checklists. Here’s a great real-life example of why they’re so important.
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Many people dislike creating and maintaining procedure manuals and checklists. Here’s a great real-life example of why they’re so important.
A recent informal discussion with several leaders raises a relevant question – should employee training focus on the what and the how, or on the why? Weigh in with your perspective.