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In my practice, I am routinely asked by leaders in organizations for the definitive factors that lead to team effectiveness. After all, leaders in every organization want to know what it takes to create high-performing work groups that not only
Stephanie Staples is a recovering burnout nurse and a serial entrepreneur who has founded three businesses. As she says, 🙂 two of those were successful, and one a nightmare … but you can’t win them all! She is a speaker,
Last week, in my second post in my recent ongoing series about how to improve your working relationship with your manager, I gave you a “don’t” – don’t correct your boss in front of others. Today, I want to cover
Earlier this week, I resurrected a topic that I’ve covered in the past, specifically some ideas on how to build a stronger working relationship with your manager. Monday’s post was about putting yourself in the boss’s shoes. Don’t correct your
When it comes to customer service expertise and creating customer-focused cultures, my professional colleague and friend Jeff Mowatt didn’t just read the book – he wrote it! He’s the author of the best-selling business books, Becoming a Service Icon in
Back in March, I did a series of blog posts on appropriate email etiquette, and the things people do (or don’t do) with email that negatively affects their credibility and effectiveness. I even did one post on When email is