Blog

Category: working with others

Here’s what Google discovered about team effectiveness

In my practice, I am routinely asked by leaders in organizations for the definitive factors that lead to team effectiveness.  After all, leaders in every organization want to know what it takes to create high-performing work groups that not only

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Who should you have by your side?

Stephanie Staples is a recovering burnout nurse and a serial entrepreneur who has founded three businesses.  As she says, 🙂 two of those were successful, and one a nightmare … but you can’t win them all! She is a speaker,

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When you offer to help, you enhance your relationship with your manager

Last week, in my second post in my recent ongoing series about how to improve your working relationship with your manager, I gave you a “don’t” – don’t correct your boss in front of others.  Today, I want to cover

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If you want a stronger relationship with your manager, don’t correct him in front of others

Earlier this week, I resurrected a topic that I’ve covered in the past, specifically some ideas on how to build a stronger working relationship with your manager.  Monday’s post was about putting yourself in the boss’s shoes. Don’t correct your

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One more reason to create a customer-focused culture

When it comes to customer service expertise and creating customer-focused cultures, my professional colleague and friend Jeff Mowatt didn’t just read the book – he wrote it!  He’s the author of the best-selling business books, Becoming a Service Icon in

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Answering someone else’s question is poor email etiquette

Back in March, I did a series of blog posts on appropriate email etiquette, and the things people do (or don’t do) with email that negatively affects their credibility and effectiveness.  I even did one post on When email is

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