Blog
Are you trustworthy? Do you find that your coworkers are reluctant to rely on you? Are you left out of confidential meetings? Does your supervisor double-check your work or micro-manage you? Are you always the last person to find out
Back in July, music therapist and my professional colleague Jennifer Buchanan guested on the blog with a post on boosting productivity at the office by using music. Because this is an area that not many people are knowledgeable about, I
I’ve written in the past about how it’s important to modify your approach when you’re communicating upward, including in this column – How to persuade and influence senior management – that I wrote for CFM&D Magazine. I was reminded of
If you’re a regular reader of the blog, or if you receive my monthly Mega Minutes, then you already know how excited I am about sharing the stage with three exceptional speakers at the Customer Service Leadership Summit in Calgary
I am thrilled to be sharing the mainstage platform with three exceptional thought-leaders at the Customer Service Leadership Summit in Calgary on November 15. If you receive my regular monthly Mega Minute, then you already know about this premier event,
Earlier this past summer, my professional colleague, friend, and widely-respected customer service strategist Jeff Mowatt wrote a guest post titled How to motivate younger employees. His contribution was received with such interest that I asked him if he would guest