Blog
I am thrilled to be sharing the mainstage platform with three exceptional thought-leaders at the Customer Service Leadership Summit in Calgary on November 15. If you receive my regular monthly Mega Minute, then you already know about this premier event,
Earlier this past summer, my professional colleague, friend, and widely-respected customer service strategist Jeff Mowatt wrote a guest post titled How to motivate younger employees. His contribution was received with such interest that I asked him if he would guest
The July/August issue of CPA Magazine features a story about narcissists in the workplace, and how to function effectively with (or despite) them, no matter whether they are your co-workers or your boss. Yours truly was honoured to be interviewed
Just over one year ago, I told all of you about this very cool project that was sponsored by my colleagues at The Globe & Mail – a Canada-wide survey that is investigating what companies are doing to foster a
Last week I blogged about self-awareness, and shared one example (glancing at the clock while talking to someone) of how your inadvertent actions can send a wrong message. I had promised to give you one more and here it is
Self-confidence is a critical component of emotional intelligence, and leaders need to always have the self-awareness to walk a fine line between confidence and arrogance. But there are many other aspects to self-awareness as well, and a very important one