Sometimes, it’s the smallest sources of irritation that cause the greatest rash! I’m talking metaphorically of course, because I’m referring to the workplace. In fact, I even have a phrase to describe it – I call it the Piss-Off Factor, or POF for short. It’s not necessarily a polite expression, but I hope you will excuse me using it, since it IS descriptive. A POF is usually a small annoyance that left unchecked, expands and spreads, until it becomes a source of great frustration. Let me give you a quick example – a new company rule says that employees are no longer permitted to park in the lot next to the warehouse; they must now park in the lot across the street. No big deal — it’s just an extra 300 yards, right? Wrong! For some reason, it’s something as small as this that can get blown out of proportion if it’s not properly addressed, and the reasoning behind it explained. And most times, it CAN be addressed and explained, if only you’d thought about it!
Leaders, here are two questions to ponder.
- What do you think your people grumble about the most when they are standing around the water cooler (of course, this is when you are not within listening distance)?
- What could you do now, today, to remove or reduce the source of their discontent?
What are the POFs in your workplace? And what are you doing to reduce or remove them? Alternatively, what’s getting in the way of removing the POFs. Talk to me, I’m very interested!