Blog

Category: Problem Solving Tools

crisis management

The problem with crisis management

The customer that is angry; the internal client with a pressing deadline; the employee that needs coaching.  All things that need to be addressed, and as soon as possible.  Which makes sense – deal with the most critical priorities first. 

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creativity

The enemy of creativity is impossible

All the organizational leaders I speak to assert that they want innovation and creativity in their employees.  But are they creating an environment that fosters creativity and persistence?  Not always. “That’s impossible” “That’s impossible,” they say. Just like carrying your

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better decisions

Be aware of Solomon’s Paradox, and make better decisions

We have all, at some time or another, fallen victim to Solomon’s Paradox.   If you are in a leadership role, it is worth taking the time to understand this phenomenon, if for no other reason than it might help you

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self-serving bias

Watch for the negative impact of self-serving bias in decision-making

The self-serving bias is a concept that has been extensively studied in social psychology.  Essentially, it is people’s tendency to attribute positive events to their own character but attribute negative events to external factors. It’s a common type of cognitive

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difficult decision

Have you ever struggled to make a difficult decision ?

A few days ago, I was having a one-on-one discussion with a leader who is facing a difficult decision about whether or not to terminate their relationship with a vendor who is not delivering what is expected, both in terms

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big picture

Details and the big picture — effective leadership requires a focus on both!

Exceptional leadership requires a dual focus — the ability to visualize the big picture and look ahead, and the skill to examine the details of the present.  A great metaphor is the value of both microscopes and telescopes. Scientific study

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