Blog

Category: Problem Solving Tools

self-serving bias

Watch for the negative impact of self-serving bias in decision-making

The self-serving bias is a concept that has been extensively studied in social psychology.  Essentially, it is people’s tendency to attribute positive events to their own character but attribute negative events to external factors. It’s a common type of cognitive

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difficult decision

Have you ever struggled to make a difficult decision ?

A few days ago, I was having a one-on-one discussion with a leader who is facing a difficult decision about whether or not to terminate their relationship with a vendor who is not delivering what is expected, both in terms

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big picture

Details and the big picture — effective leadership requires a focus on both!

Exceptional leadership requires a dual focus — the ability to visualize the big picture and look ahead, and the skill to examine the details of the present.  A great metaphor is the value of both microscopes and telescopes. Scientific study

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choice

Obligation versus choice

As leaders, we are often called upon to implement and follow-through on decisions we don’t necessarily agree with.  When you find yourself in such a situation, it’s worth asking yourself whether you’re faced with an obligation or a choice.  And

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decision-making

Decision-making by consensus – Dutch style

The polder model worked for Holland. Can it be a success in your workplace and your role as a leader?

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context matters

When it comes to making good decisions, context matters

When it comes to decision-making, context matters.  As a leader, you are often called upon to make decisions on the basis of information, sometimes limited.  But decisions cannot be made on the basis of data alone.  Consider these situations. Three

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