Blog
The customer that is angry; the internal client with a pressing deadline; the employee that needs coaching. All things that need to be addressed, and as soon as possible. Which makes sense – deal with the most critical priorities first.
All the organizational leaders I speak to assert that they want innovation and creativity in their employees. But are they creating an environment that fosters creativity and persistence? Not always. “That’s impossible” “That’s impossible,” they say. Just like carrying your
We have all, at some time or another, fallen victim to Solomon’s Paradox. If you are in a leadership role, it is worth taking the time to understand this phenomenon, if for no other reason than it might help you
The self-serving bias is a concept that has been extensively studied in social psychology. Essentially, it is people’s tendency to attribute positive events to their own character but attribute negative events to external factors. It’s a common type of cognitive
A few days ago, I was having a one-on-one discussion with a leader who is facing a difficult decision about whether or not to terminate their relationship with a vendor who is not delivering what is expected, both in terms
Exceptional leadership requires a dual focus — the ability to visualize the big picture and look ahead, and the skill to examine the details of the present. A great metaphor is the value of both microscopes and telescopes. Scientific study